Orders, Letters, and Complaints Workflow
Order flow – full control over expenses
Manage orders (PO) in a transparent and effective way. Our module allows you to optimize costs and settlements, and in combination with the budgeting function, it provides full control over finances. The ability to link orders with invoices means that you have all the data at hand, in one place.
Key features:
- Ability to approve orders in accordance with the hierarchy of authorizations in the company
- Automatic assignment of orders to the appropriate departments or people
- Verification of available budgets before placing an order
- Linking orders with invoices – full data compliance
- Monitoring order fulfillment and delivery status
Letter flow – no more chaos in documents
Forget about binders and time-consuming searching for documents. Electronic letter flow automatically directs correspondence to the right people and ensures smooth processing. System notifications remind you of deadlines, so that no matter remains unanswered.
Key features:
- Automatic classification of letters into outgoing, incoming and internal
- Ability to add attachments, comments and notes to each case
- Notifications about new documents and reminders about response deadlines
- Advanced document search engine by keywords, sender, date or status
- Operation history – full control over who and when processed the document
Complaint flow – fast and orderly handling of notifications
Manage complaints in an orderly and transparent manner. The ability to assign notifications to specific people or organizational units streamlines the service process and makes it easier to monitor the status of the case. Better organization means faster decisions and greater customer satisfaction.
Key features:
- Integration with the mailbox – complaints are automatically sent to the system
- Automatic assignment of cases to the appropriate departments and employees
- Statuses of notifications and deadlines – full control over progress
- Possibility to attach documentation, photos and correspondence in one place
- Reporting and analysis of complaints – identification of the most common problems
Document archive – availability and security
Catalog documents by status, contractors or cases, eliminating the need to store paper versions. Access to data from anywhere allows for quick response and convenient work regardless of location. Less paper also means cost savings and greater ecology.
Key Features:
- Electronic document storage in accordance with legal requirements
- Option to mark documents with categories, statuses and tags
- Access for authorized users – protection against unauthorized access
- Integration with other systems – quick transfer of documents to accounting or CRM
- Possibility to export documents and report data
Speed up document circulation and increase control over processes in your company.
With Enovatio you can be sure that every document will get where it should – efficiently, safely and without unnecessary bureaucracy.
