We ensure a smooth transition from the implementation phase to daily use of the software. What does it include?
Cloud Solution
Data entered into the system is stored on secure servers, and regular backups are created to provide additional protection against data loss.
All stored data is protected from the moment it enters the Enovatio Cloud application – safeguarded from external interference and unauthorized internal access (e.g., by Enovatio staff).
We guarantee 99% service uptime during business hours each month.
Remote customer support.
Free system updates.
On-Premise Solution
Remote assistance with installation, configuration of updates, adaptation, and resolution of issues related to system usage.
Maximum response time to a client request:
4 business hours for critical errors
8 business hours for standard errors
Maximum error resolution time:
48 hours for critical errors
48 business hours for standard errors
Continuous monitoring of changes in operating systems and databases related to the software.
